If the sender provides incorrect details while making a payment, the following may occur:
For Payment Links
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Invalid Payment Details:
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If the sender enters incorrect details (e.g., wrong amount or country), the payment may not be processed successfully.
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Advise the sender to double-check the link and the payment information before completing the transaction.
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For On-Chain Transfers
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Incorrect Wallet Address:
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If the sender uses an incorrect wallet address, the funds may be sent to the wrong account, which could result in a permanent loss of funds.
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Unfortunately, blockchain transactions are irreversible, and recovering funds is not always possible.
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Wrong Network Selection:
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If the sender chooses an unsupported blockchain network, the funds may be lost or delayed.
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Recovery (if possible) may take 1-2 weeks and incur additional fees.
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What You Can Do
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Request Proof of Transaction:
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Ask the sender to provide a screenshot of the transaction details, including the wallet address used, the selected network, and the transaction amount.
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Request the Transaction Hash (TxID), which serves as a unique identifier for the blockchain transaction.
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Submit Details for Review:
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Share these details with KAST Concierge to assist in locating or recovering the funds (if possible).
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Tips to Avoid Issues
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Always share the correct wallet address or Payment Link with the sender.
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Ensure the sender selects the correct blockchain network and reviews payment details before completing the transaction.