If the sender is unable to access the payment link, follow these steps to troubleshoot the issue:
Steps to Resolve the Issue
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Confirm the Link is Correct:
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Double-check that you shared the correct payment link without any errors or alterations.
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Resend the link to the sender to ensure they have the right one.
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Check Internet Connectivity:
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Ensure the sender has a stable internet connection.
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Advise them to switch to a reliable Wi-Fi or mobile network if necessary.
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Browser Compatibility:
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Ask the sender to open the link in a different browser (e.g., Chrome, Safari, Firefox).
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Ensure their browser is up-to-date for optimal compatibility.
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Clear Cache and Cookies:
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Suggest the sender clear their browser cache and cookies to resolve potential access issues.
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Alternative Sharing Method:
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If the issue persists, copy the link and share it via another platform, such as email or SMS, to rule out app-specific issues.
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Still Facing Issues?
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Request the sender to provide screenshots of any error messages they encounter.
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Contact KAST Concierge with these screenshots and additional details for further investigation.
Tips to Avoid Issues
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Always verify the link after generating it in the KAST app.
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Ensure the sender uses a trusted device and browser for accessing the link.