Before receiving a deposit in your KAST app account, it’s essential to verify the following to ensure a smooth and secure transaction:
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Verify the Stablecoin and Network
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Confirm that the sender is using a supported stablecoin (e.g., USDT, USDC, USDe) and the correct network (e.g., Ethereum, Solana, Polygon).
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Tip: Using an unsupported network may result in lost funds.
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Confirm the Wallet Address
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Double-check the wallet address you share with the sender. Even a small mistake in the address can cause permanent loss of funds.
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Tip: Use the Copy Address or QR Code feature in the app to avoid manual errors.
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Avoid Unsupported Cryptocurrencies
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Ensure the sender does not send unsupported cryptocurrencies (e.g., SOL) to your wallet.
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Tip: Unsupported deposits may not be recoverable.
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Communicate Clearly with the Sender
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Inform the sender of the correct details, including:
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The stablecoin you wish to receive.
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The blockchain network to use.
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The wallet address or payment link.
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Plan for Processing Time
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Blockchain transfers may take a few minutes to hours, while payments via Payment Link may take up to 2 business days.
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Tip: Ensure the sender knows the expected processing time to avoid confusion.
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Double-Check Before Sharing Payment Links
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If using a Payment Link, verify the amount and sender’s country before sharing the link.
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Recovery Limitations
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If funds are sent to an incorrect wallet address or on an unsupported network, recovery is not guaranteed. If possible, it may take 1-2 weeks and incur recovery fees.
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