Recovery of funds sent to the wrong address is not guaranteed, as blockchain transactions are irreversible. However, in some cases, recovery may be possible under certain conditions.
Important Details
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Eligibility for Recovery:
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Recovery depends on the specific details of the transaction, including the wallet address, blockchain network, and stablecoin used.
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Timeframe:
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If recovery is possible, it may take 1-2 weeks to complete.
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Fees:
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Additional recovery fees may apply, depending on the complexity of the process.
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What You Should Do
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Request Transaction Details:
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Collect the following information from the sender:
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A screenshot of the transaction.
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The Transaction Hash (TxID).
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The wallet address and network used.
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Contact KAST Concierge:
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Share all necessary transaction details with KAST Concierge to initiate an investigation.
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How to Avoid This Issue
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Double-Check Wallet Address: Always confirm the wallet address before sharing it with the sender.
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Verify Network Compatibility: Ensure the sender selects the correct blockchain network.
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Use Payment Links: Payment links can reduce the risk of errors during transactions.